Contact centres are the beating heart of many industries, from emergency services to banking, telecommunications, and community support. Yet behind the constant flow of calls sits a workforce facing some of the toughest health and wellbeing challenges of any desk‑based occupation. Long hours of sitting, high workloads, emotional strain, and tightly monitored schedules all shape the daily reality of contact centre work. A new systematic review led by BeUpstanding team member Dr Charlotte Brakenridge and colleagues brings together findings from 54 studies and 24 grey literature reports to understand what helps – and what hinders – health promotion in this unique environment. Their review offers insights how workplaces can better support contact centre workers to sit less, move more, and protect their mental and physical wellbeing. Background: A global industry with local health impacts Contact centres represent one of the world’s largest service industries, employing millions of workers across the globe. In the United States alone, the sector employs an estimated 2.86 million people, while 29,000 Australians are employed in the industry. Contact centre workers experience high levels of stress, monitoring, low job control, and repetitive, sedentary tasks, all of which contribute to musculoskeletal issues, mental health concerns, and high…
